Follow-up visits
Follow-ups that the system offers, priced by your rules.
A patient who came recently should not pay full price, or fight the booking form, to come back. MedOS knows who is eligible and offers the follow-up to them and to the desk.
Most practices have a follow-up policy and no way to apply it. It lives in the practitioner’s head, the desk guesses, and the patient is either overcharged or given a discount they were not due. In MedOS, Follow-up is a visit type with rules behind it: a validity window after the previous consultation with the same practitioner, a fee that is free, fixed, or a percentage off the consultation fee, a duration that can differ from a normal slot, and a maximum number of follow-ups per visit. Policies are set per practitioner, with a location policy as the fallback.
When a patient books on their own phone and the rules make them eligible, the booking flow shows the follow-up option with the clinic’s own wording. When the desk books, the same eligibility applies, and staff can be allowed to book a follow-up without a parent visit when the practice wants that flexibility. A follow-up can also be funded by a session pack. Every follow-up is a visit on the same record, with the same reminders as any appointment.
What you get
- Eligibility, not memory
- A validity window after the last consultation with the same practitioner decides who is offered a follow-up.
- Your fee rule
- Free, a fixed amount, or a percentage off the base consultation fee, with international fees set separately.
- Patient and staff facing
- Eligible patients see the follow-up card on their own phone; the desk sees the same option when booking.
- One record
- The follow-up is a visit on the same record, reminded on WhatsApp like any appointment, and can draw from a session pack.
One record
Every surface reads and writes the same patient record.
Patient record
From first booking to follow-up
Visits, last seen, next appointment, outstanding balance, prescriptions and activity, on one record. Nothing is re-entered at the desk.
Consultation
Notes written against the visit
Session notes with headings, lists and tables, and the prescription beside them, autosaved as the practitioner writes, with previous notes one click away.
Patient portal
Patients see the same record
Their appointments, live status, reschedule and cancel, on their own phone, OTP-verified and branded to your clinic.
Front desk
The board knows who is in the room
Overdue, upcoming, ongoing and completed, per practitioner, with payment state on every card.
Recurring care
Session packs, sold in the same flow
Prepaid packs with validity and remaining sessions, chosen by the patient at booking and drawn down visit by visit.
Works with
- Patient records
Visits, last seen, next appointment, outstanding balance, notes, prescriptions and activity, on one record. Nothing is re-entered at the desk.
Read more - Online booking
A patient books from your website, a shared link or a QR at the door. The booking lands in the upcoming column of the board with nothing re-typed at the desk.
Read more - Session packs
Rehab, therapy and wellness happen over a course of visits, not one appointment. MedOS treats the programme as the unit.
Read more